What should one say to the family members of COVID patients, which is sensitive and empathetic and non-intrusive and doesn’t enhance their fear and trepidation? What are things that one should never say to family members of COVID patients?

01 Jun, 2021 | 09:18

First of all, offer support in a more practical manner. When a family member develops the infection, because of anxiety family members may not pay attention to their own well being. See if you can arrange meals, medicines or help them get registered for a bed. Offer to help out with procuring masks, sanitiser etc or groceries. Send encouraging messages and do not give any medical advice unless you are a doctor. Reassure them when they are anxious and ask them to note down their symptoms so that they can have an informed discussion with their doctor. Allow them to rest and don’t call them again and again. Assure them of your support in case of an emergency. Provide them with information about local volunteer group numbers and local triage centres. Provide hope, humour and lightness.